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How to log faults at the Sol Plaatje Call Centre

How to Log Faults at Sol Plaatje Municipality via SMS

HOW TO LOG FAULTS AT SOL PLAATJE VIA SMS

The Infrastructure Call Centre can now receive faults & complaints via SMS.
The SMS number is 44204 from all service providers: Vodacom, MTN, Cell C and others.
The cost per SMS is 86 cent, free SMS’s do not apply.

Please include the following in every SMS:
1. Nature of the problem
2. The exact location or address
3. Suburb of problem
4. Town eg. Kimberley, Richie
5. Name & Surname of complainant

When the job is issued to the Foreman, the complainant will receive a free confirmation SMS.
When the job is completed, the complainant will receive a free confirmation SMS.

CLICK BELOW FOR FULL TELEPHONE AND SMS FAULT LOGGING PROCEDURES

How to log faults at Sol Plaatje Municipality

Residents guide on correctly reporting faults to The Sol Plaatje Municipal Infrastructure Call Centre. Problems and faults need to be reported to Sol Plaatje Municipality before it can be entered into the queue of issues to be dealt with. It is important to follow the correct fault reporting procedure or your problem may not be logged properly …

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