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Kimberley Sol Plaatje Municipality Fault Escalation Request

Sol Plaatje Fault Escalation Request

Complete this form to request help from the Kimberley Infrastructure Volunteers to escalate service delivery issues not attended to.
We also collect information on the public’s experience with the Sol Plaatje Call Centre and the reporting of problems and issues in general.

Your personal details will be kept confidential.  Statistics and non personal information may be shared with Sol Plaatje, other stakeholders and the general public to help improve the call centre efficiency and user experience.

Please enter details relevant to your issue.

  • Address / Location of issue

  • Optional GPS Location
  • Telephone number, email address or person reported to.
  • Reference number issued by Sol Plaatje Municipality
  • Please add details of previous or follow up calls or any other interaction with regards to this issue. The date time and details of each interaction is important.
  • Your Details

  • File Uploads

  • Upload any relevant photos or documents or e-mail to
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  • This field is for validation purposes and should be left unchanged.

If you experience any problems completing this form please notify us at



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